Terms of Service

Definitions

For purposes of these Terms:

• "Site" means our website located at https://www.caredentalhp.com
• "Services" means dental care and related healthcare services provided by our Practice
• "Patient Portal" means any secure online platform we provide for patient communications and records access
• "Practice," "we," "our," "us" means Care Dental Huntington Park
• "You," "your" means the patient, website user, or parent/guardian of a minor patient
• "Terms" means these Terms of Service as may be updated from time to time

Introduction

Welcome to Care Dental Huntington Park. These Terms of Service govern your use of our Site and the dental Services we provide.

As a healthcare provider, we are committed to providing quality dental care while protecting your privacy and rights as a patient. These Terms work in conjunction with our Privacy Policy and Notice of Privacy Practices under HIPAA.

By using our website or receiving our services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you are under 18 years of age, your parent or legal guardian must consent to these Terms on your behalf.

If you do not agree with these Terms, please do not use our services. Contact us at hello@caredentalhp.com if you have questions.

Healthcare Services and Professional Standards

Care Dental Huntington Park provides professional dental services in accordance with:

• California Dental Practice Act and regulations
• Standards established by the California Dental Board
• Generally accepted dental practice standards
• HIPAA privacy and security requirements

All dental services are provided by licensed dental professionals. Treatment recommendations are based on clinical examination, diagnostic findings, and professional judgment.

Important: These Terms of Service do not limit our professional liability for dental malpractice or negligence in the provision of dental care, which is governed by applicable healthcare laws and professional standards.

Patient Rights and Responsibilities

Your Rights as a Patient:

• Right to receive quality dental care without discrimination
• Right to informed consent before treatment
• Right to access your dental records as provided by law
• Right to privacy and confidentiality of your health information
• Right to seek a second opinion
• Right to refuse treatment (with limitations for emergency care)

Your Responsibilities as a Patient:

• Provide complete and honest medical and dental history
• Follow pre and post-treatment instructions
• Keep scheduled appointments or provide adequate notice of cancellation
• Pay for services as agreed upon
• Treat staff and other patients with respect

Minors and Parental Consent

We provide dental services to patients of all ages. For patients under 18 years of age:

• A parent or legal guardian must provide consent for treatment
• A parent or guardian must consent to these Terms of Service
• Minors have certain confidentiality rights under California law
• For website use by minors under 13, we comply with COPPA requirements

In emergency situations, we may provide necessary treatment to minors without parental consent as permitted by law.

Privacy and HIPAA Compliance

We are committed to protecting your health information in accordance with HIPAA and California privacy laws. Our use of your protected health information is governed by our Notice of Privacy Practices, which is provided separately.

We will not use or disclose your health information except as permitted by law or with your written authorization. You have rights regarding your health information, including the right to:

• Access and copy your health records
• Request amendments to your health information
• Request restrictions on use or disclosure
• File a complaint if you believe your privacy rights have been violated

Appointments and Scheduling

Appointments are scheduled based on availability and treatment needs. We require:

• 24-hour notice for appointment cancellations when possible
• Completion of health history forms before first visit
• Arrival 15 minutes before scheduled appointment time

Repeated missed appointments without adequate notice may result in dismissal from the practice.

Emergency Care: For dental emergencies during business hours, call our office immediately. For after-hours emergencies, call 911 or go to the nearest emergency room.

Payment Terms and Insurance

Payment is due at the time services are rendered unless other arrangements have been made in advance. We accept:

• Cash and major credit cards
• Most dental insurance plans (we will file claims on your behalf)
• Payment plans for extensive treatment (subject to approval)

Insurance: While we will file insurance claims as a courtesy, you are ultimately responsible for all charges. Insurance coverage is a contract between you and your insurance company.

Refunds: Refunds for prepaid treatment not yet rendered will be provided in accordance with California law and our refund policy, available upon request.

Intellectual Property and Website Use

Ownership of Site Content

All content on our Site, including but not limited to text, graphics, logos, images, videos, software, and other materials, is owned by Care Dental Huntington Park or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License to Use Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal, non-commercial purposes, subject to these Terms. You may not:

• Reproduce, distribute, modify, or create derivative works from Site content
• Use our trademarks, logos, or service marks without written permission
• Remove or alter any copyright, trademark, or other proprietary notices
• Use automated systems to access or collect information from the Site

User-Generated Content

If you submit any content to our Site (including reviews, forms, communications, or other materials), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for business purposes, including marketing and promotional activities. You represent that you own or have rights to any content you submit and that such content does not violate any third-party rights.

Cookies and Analytics

Our Site uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Site usage, and for marketing purposes. By using our Site, you consent to our use of these technologies as described in our Privacy Policy. You may control cookie settings through your browser, though this may affect Site functionality.

Acceptable Use and Prohibited Conduct

You agree to use our Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others or engage in discriminatory conduct
• Transmit spam, chain letters, or unsolicited communications
• Impersonate any person or entity
• Interfere with or disrupt the Site or servers
• Attempt to gain unauthorized access to any part of the Site
• Upload or transmit viruses, malware, or harmful code
• Collect personal information about other users without permission
• Use the Site for any commercial purpose without our written consent

No Medical Advice Disclaimer

Important: Information provided on our Site is for educational and informational purposes only and is not intended as medical or dental advice. Such information should not be used to diagnose or treat any health condition or disease. Always consult with qualified healthcare professionals for medical advice, diagnosis, and treatment recommendations specific to your situation.

In case of a dental emergency, contact our office immediately during business hours or call 911 or visit the nearest emergency room after hours.

Electronic Communications and Notices

Consent to Electronic Communications

By using our Site or providing us with your email address, you consent to receive communications from us electronically, including notices, disclosures, and other information required by law. Electronic communications may include email, text messages, or postings on our Site or Patient Portal.

How We Provide Notices

We may provide notices to you by:

• Email to the address you provide
• Posting on our Site or Patient Portal
• Mail to your address on file
• Phone call or text message to numbers you provide

You may provide legal notices to us by emailing hello@caredentalhp.com or by certified mail to our business address.

Secure Communications: For confidential health information, please use our Patient Portal or call our office rather than sending unencrypted email.

Indemnification

You agree to indemnify, defend, and hold harmless Care Dental Huntington Park, its owners, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of our Site or Services
• Your breach of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Site
• Your violation of any applicable laws or regulations

This indemnification obligation will survive termination of these Terms and your use of our Services.

Third-Party Links and Resources

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Care Dental Huntington Park. We provide these links for your convenience and reference only.

Disclaimer: We do not endorse, control, or assume responsibility for any third-party content, privacy policies, or practices. We are not liable for any damages or losses arising from your use of third-party sites or services.

We strongly recommend that you review the terms of service and privacy policies of any third-party sites you visit.

Medical Information: Third-party health information found through links on our Site should not be relied upon for medical decisions. Always consult with qualified healthcare professionals.

Termination of Access

We reserve the right to suspend or terminate your access to our Site, with or without notice, for any reason, including but not limited to:

• Breach of these Terms
• Violation of acceptable use policies
• Conduct that we deem harmful to other users or our business
• Extended periods of inactivity

Termination of Site access does not affect your ongoing patient relationship or our professional obligations to you as a healthcare provider, which are governed by separate healthcare laws and ethical standards.

Upon termination, your right to use the Site will cease immediately, but provisions regarding confidentiality, indemnification, limitation of liability, and dispute resolution will survive.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Acts of government, war, terrorism, or civil unrest
• Internet service provider failures or cyber attacks
• Power outages or equipment failures
• Labor disputes or strikes

In such events, we will make reasonable efforts to minimize service disruptions and provide alternative arrangements when possible, particularly for urgent dental care needs.

Limitation of Liability

Professional Services: This limitation of liability does not apply to professional dental services, which are governed by applicable healthcare laws, professional standards, and malpractice insurance.

Website and Technology: Our website and any digital services are provided "as is." We are not liable for technical issues, service interruptions, or data loss related to website use.

Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the content or practices of external websites.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding personal information:

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of personal information (subject to healthcare record retention requirements)
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us using the information provided below. Note that health information is primarily governed by HIPAA rather than CCPA.

Practice Policies

We reserve the right to dismiss patients from our practice for:

• Repeated missed appointments without notice
• Failure to follow treatment recommendations
• Abusive or threatening behavior toward staff or patients
• Non-payment of services
• Non-compliance with practice policies

Patient dismissal will be handled in accordance with professional ethical guidelines, providing reasonable notice and emergency care as needed during the transition period.

Dispute Resolution

Professional Services: Disputes related to professional dental services may be subject to California Dental Board complaint procedures and healthcare quality review processes.

Arbitration Agreement

For disputes not related to professional dental malpractice, you and Care Dental Huntington Park agree to resolve disputes through binding arbitration rather than in court, except as specified below.

Arbitration Rules: Arbitration will be conducted under the Consumer Arbitration Rules of the American Arbitration Association (AAA) or JAMS, with proceedings held in Los Angeles County, California. The arbitrator's decision will be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Professional malpractice claims
• Disputes in small claims court
• Injunctive relief for intellectual property violations
• Emergency medical situations requiring immediate court intervention

Governing Law: These Terms are governed by California law without regard to conflict of law principles.

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Notice of Privacy Practices, and any other posted notices or policies on our Site, constitute the entire agreement between you and Care Dental Huntington Park regarding your use of our Site and Services, superseding any prior agreements or understandings.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Care Dental Huntington Park.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Headings

The section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Contact Information

For questions about these Terms, to exercise your privacy rights, or to contact our office:

Acknowledgment